UBreakiFix by Asurion has been an authorized repair provider for Galaxy® smartphones since 2018. So far in 2023 alone, 49,000 pounds of e-waste has been collected in-store. Now it’s even easier for customers to take advantage of Samsung and uBreakiFix by Asurion’s free e-waste recycling. All flagship locations will feature increased Samsung branding throughout the store, including a recycling drop box for small electronics like laptops, printers and monitors. UBreakiFix by Asurion’s flagship Samsung repair locations will continue to offer repairs on nearly anything with a power button, regardless of make or model. Mobile An Inside Look into Your Mobile Device Repair Journey with Samsung Care Coupled with We Come to You service, we’re able to better serve our customers’ needs in even more communities where they live and work.” Partnering with uBreakiFix by Asurion to open these flagship locations means we can provide enhanced care for more Galaxy customers at an in-store level. “When your device isn’t working, you want it fixed right and fixed fast. “Our commitment at Samsung Care is to provide people with convenient, quality device care on their terms,” said Mark Williams, Vice President of Customer Care at Samsung Electronics America. ![]() The service is now even easier to book both on and in four simple steps. A professional repair tech will meet customers at home, at the office, at a coffee shop or wherever is most convenient and complete the mobile repair on site. ![]() “We are continually pushing to improve and elevate the repair experience, and we’re excited to see how these flagship locations deliver more value for Samsung customers by enabling even better, faster repairs.”įor even more convenience, Samsung and uBreakiFix by Asurion will meet customers where they are via 400+ “ We Come to You” vans nationwide. ![]() “We have had the privilege of working with Samsung for several years, and it has always been a highly collaborative, customer-first partnership,” said Terry Madonia, Vice President of Partnership Management & Merchandising at uBreakiFix by Asurion. Flagship stores will kickstart any pilot initiatives before they expand nationwide and even help Samsung test its training on new repair types prior to rolling out to all Samsung authorized repair providers. Stores will be able to deliver best- in-class service on Samsung devices, handle more repair volume and even offer repair types not yet available in other uBreakiFix by Asurion stores. Flagship stores are selected by both Samsung and uBreakiFix by Asurion based on stores’ Samsung repair metrics - including volume of Samsung device repairs, turnaround time and customer satisfaction – as well as location within a major metropolitan area for maximum reach.įlagship stores will be outfitted with additional Samsung repair equipment, including specialized repair jigs, and increased inventory stock by model and color. Samsung and uBreakiFix by Asurion soft launched the first five flagship locations this summer, during peak phone repair season, in Dallas, Houston, San Antonio, Orlando and Los Angeles. ![]() This deeper collaboration will enable uBreakiFix by Asurion and Samsung to serve more Galaxy customers in more communities nationwide. Typically uBreakiFix by Asurion completes 94% of walk-in repairs on Samsung flagship devices in the same day. The ability to get same-day repair service has a direct impact on customer satisfaction, and access to quality technical support is a key factor in the purchase decision of a new smartphone. These flagship locations will have access to specialized equipment, parts inventory and Samsung training, enabling them to quickly get customers’ devices back up and running, often in the same day. The expansion includes appointing 50 existing stores as flagship Samsung repair locations by end of 2023. Samsung and uBreakiFix® by Asurion, an authorized repair provider for Samsung® smartphones since 2018, are expanding their efforts together to make quality and convenient in-person device care accessible to more people in the U.S. 50 uBreakiFix Stores to be Designated Flagship Samsung Repair Locations by end of 2023
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